Powering concierge experiences for the world’s leading enterprises.
See how leading brands go beyond traditional support with an AI concierge that delivers trusted, personalized experiences across the entire customer lifecycle.
Testing & QA
Build reliable AI agents that you can trust at scale
Simulations validate agent behavior, spot risks, and optimize performance.
Simulations, Decagon's integrated testing suite, help teams validate agent behavior across channels before deploying to production and with every subsequent update.
With scalable tests, granular checkpoints, and holistic evaluation across accuracy and conversationality, you'll catch issues early so that your agents stay reliable, on-brand, and customer-ready.brand, and customer-ready.
Simulations, Decagon's integrated testing suite, help teams validate agent behavior across channels before deploying to production and with every subsequent update.
With scalable tests, granular checkpoints, and holistic evaluation across accuracy and conversationality, you'll catch issues early so that your agents stay reliable, on-brand, and customer-ready.brand, and customer-ready.
Features
Validate agent behavior before reaching production
Auto-generate tests
Use Duet to easily generate tests covering diverse pathways that verify whether agents respond accurately, follow policies, and reflect your brand.
Checkpoints at every stage
Confirm that your agent reliably triggers the right actions, uses correct data and tools, and follows business logic, all in the exact moments intended.
Evaluation model rationale
Double-click to inspect the evaluation model’s rationale and see exactly why a test passed or failed
Validate agent behavior before reaching production
Maintain consistency throughout the agent lifecycle
Always-current test coverage
Ensure your testing is always up-to-date with automatic detection, updates, and removals of stale tests.
Actionable improvements
Quickly understand root causes of issues and refine workflows with tailored suggestions using a built-in AI chat assistant.
Scheduled testing runs
Set up recurring simulations that automatically validate behavior over time, so you can continuously monitor changes and catch issues before they impact customers.
Maintain consistency throughout the agent lifecycle
Ensure high performance at enterprise scale
Ship every update with confidence
Integrate with CI/CD practices to test every agent version and ensure every change meets the quality bar without regressions.
Results you can trust
Get granular results on both how your test was set up and how your agent performed, so you know the source of failure.
Automated alerting
Trigger alerts to tools like PagerDuty when key performance metrics fall outside defined ranges, so teams can respond quickly before customers are impacted.
Ensure high performance at enterprise scale
See what’s possible
.svg)
“
With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
“
With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
80%
deflection rate
“
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
“
The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.
1M
revenue from fully AI-handled conversations
The AI concierge for every customer.