Connect seamlessly with your existing support stack
Pre-built integrations, APIs, and MCP support for data, actions, and escalations.
Integrations connect your AI agent to the systems your team already relies on, including CRMs, helpdesks, call centers, and knowledge bases.
They ensure your agent can retrieve data, take action, and handle escalations smoothly across chat, email, and voice channels with no custom code required.
Seamlessly integrate with your support tools
CRM, helpdesk, and ticketing
Sync support tickets and tap into customer data from applications like Salesforce, Intercom, Zendesk, and more.
Knowledge base syncs
Populate your AI agent’s knowledge base with existing articles from systems such as Confluence, Contentful, and Kustomer.
CPaaS platform integrations
Plug into your CPaaS platforms like Amazon Connect or RingCentral to power voice calls with seamless handoffs.
Handle conversations and escalations across any channel
Live chat escalations
Take action on behalf of customers across Zendesk Sunshine, Salesforce, and more using standard workflows.
Automated email routing
Let your AI agent handle email inquiries through Zendesk and Intercom, with smooth handoffs when needed.
Seamless call forwarding
Route inbound calls to your AI agent with seamless transfers to human agents when escalation is required.
Extend your support stack by connecting with any system or custom endpoint
MCP open connectivity
Connect to any data system or application via an open standard for real-time data and actions.
API integrations
Let your AI agent retrieve data and trigger actions through self-serve APIs and custom tool integrations.
SIP trunking for voice
Integrate with your existing telephony infrastructure and power secure voice calls over the internet.
Bring agility to your enterprise
Explore how the world’s leading enterprises use Decagon to achieve exceptional results.
“
"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."
32%
increase in deflection
Read story
“
Working with Decagon has been phenomenal. The team transformed our extremely complicated data into a tool that allows our customers to seamlessly receive help across our business.
75%
resolution rate
Read story
“
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
Read story
