Powering concierge experiences for the world’s leading enterprises.
See how leading brands go beyond traditional support with an AI concierge that delivers trusted, personalized experiences across the entire customer lifecycle.
Integrations
Connect seamlessy with your existing support stack
Pre-built integrations, APIs, and MCP support for data, actions, and escalations.
Integrations connect your AI agent to the systems your team already relies on, including CRMs, help desks, call centers, and knowledge bases.
They ensure your agent can retrieve data, take action, and handle escalations smoothly across chat, email, and voice channels with no custom code required.
Integrations connect your AI agent to the systems your team already relies on, including CRMs, help desks, call centers, and knowledge bases.
They ensure your agent can retrieve data, take action, and handle escalations smoothly across chat, email, and voice channels with no custom code required.
Features
Seamlessly integrate with your support tools
CRM, helpdesk, and ticketing
Sync support tickets and tap into customer data from applications like Salesforce, Intercom, Zendesk, and more.
Knowledge base syncs
Populate your AI agent’s knowledge base with existing articles from systems such as Confluence, Contentful, and Kustomer.
CPaaS platform integrations
Plug into your CPaaS platforms like Amazon Connect or RingCentral to power voice calls with seamless handoffs.
Seamlessly integrate with your support tools
Handle conversations and escalations across any channel
Live chat escalations
Take action on behalf of customers across Zendesk Sunshine, Salesforce, and more using standard workflows.
Automated email routing
Let your AI agent handle email inquiries through Zendesk and Intercom, with smooth handoffs when needed.
Seamless call forwarding
Route inbound calls to your AI agent with seamless transfers to human agents when escalation is required.
Handle conversations and escalations across any channel
Extend your support stack by connecting with any system or custom endpoint
MCP open connectivity
Connect to any data system or application via an open standard for real-time data and actions.
API integrations
Let your AI agent retrieve data and trigger actions through self-serve APIs and custom tool integrations.
SIP trunking for voice
Integrate with your existing telephony infrastructure and power secure voice calls over the internet.
Extend your support stack by connecting with any system or custom endpoint
See what’s possible
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With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
“
With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
80%
deflection rate
“
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
“
The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.
1M
revenue from fully AI-handled conversations
The AI concierge for every customer.