Resources
Keep up to date with the latest insights, news, and content from Decagon.
Watchtower: Always-on QA for every conversation
A deep dive into our always-on QA system that reviews every conversation against your customizable criteria, without the manual burden.
Introducing Decagon’s experimentation & A/B testing suite
We’re excited to announce our experimentation and A/B testing suite
Decagon raises $131M series C at $1.5B
We’re thrilled to share that just one year after emerging from stealth, Decagon has raised a $131M series C at a $1.5B valuation.
Agentic AI for customer experience: Everything you need to know
A practical guide for customer experience, product, AI, and ops leaders evaluating agentic AI platforms
Introducing the Agent Engineer: Where AI meets real-world impact
Agent Engineers navigate advanced LLMs, understand real-world workflows, and create intelligent agents that actually deliver value.
From evaluation to 70% resolution: How Bilt deployed agentic AI for CX
Thatcher Foster, VP of Client Solutions at Bilt, and Max Lowenthal, APM at Decagon, discuss Bilt's experience evaluating AI agents for real-world customer support.
Build or buy? Navigating AI support agents across voice, chat, and email
How to scale AI customer experience faster, smarter, and with less overhead.
What it’s like to build AI agents at Decagon
Decagon’s Agent Product Managers bring customers’ AI visions to life.
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Decagon Voice
Decagon Voice launches to provide enterprise-grade, hyper-realistic conversations over the phone.
Product + Support
Why every product team should partner closely with the customer support and experience team.
Pricing AI Agents
Pricing enterprise AI agents is different from traditional SaaS models. Here's how we think about it.
Why I Joined Decagon
Cynthia is an engineer at Decagon. Here's her reflection on why she joined after graduating from Harvard.
Transparent AI
Presenting Decagon's comprehensive system architecture for the deploying production-ready AI agents.
AI Agents for Fintech
Presenting Decagon's comprehensive system architecture for the deploying production-ready AI agents.
The AI Agent Engine
Presenting Decagon's comprehensive system architecture for the deploying production-ready AI agents.
Your Silent Churn
Poor support leads to silently unhappy customers. The solution? Exceptional customer support experiences.
OpenAI Partnership
Read on OpenAI's blog: Decagon and OpenAI deliver high-performance, fully automated customer support at scale.
Anthropic Partnership
Read on Anthropic's blog: Decagon delivers white-glove customer service at scale with Claude.
Decagon's Series B
We've raised a $65m Series B led by Bain Capital Ventures to bring our total funding to $100m.
Guide to AI Agents
What are generative AI agents and how are they different from older solutions? Why partner with a modern AI company?
