The Resource Hub

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Product

Introducing the Personal Agent Consent & Trust Protocol (PACT)

Posted on October 6, 2026

Harry Gao
Member of Technical Staff, ASWE
Gram Liu
Member of Technical Staff
October 6, 2026
Product

The AI concierge for every customer [and their agent]

Posted on October 1, 2026

Jesse Zhang
Co-founder & CEO
Ashwin Sreenivas
Co-founder & President
October 1, 2026
Product

Personal agents are here. Meet them on your terms.

Posted on October 1, 2026

Jesse Zhang
Co-founder & CEO
Ashwin Sreenivas
Co-founder & President
October 1, 2026
Product

Introducing Voice 3 and Chord, our new speech model

Posted on October 1, 2026

Quique Lores
Product Manager
Ariana Xiang
Senior Product Marketing Manager
October 1, 2026
Company

Growing in Benelux

Posted on September 21, 2026

Ashwin Sreenivas
Co-founder & President
September 21, 2026
Company

Decagon expands into Brazil

Posted on September 15, 2026

Jesse Zhang
Co-founder & CEO
September 15, 2026
Product

Autopilot in production: Governance of self-improving agents

Posted on September 9, 2026

Bihan Jiang
Director of Product
September 9, 2026
Product

Introducing Decagon Assist: Empower every representative to deliver concierge experiences

Posted on August 19, 2026

Sambhav Jain
Product Manager
August 19, 2026
Company

The customer relationship was always yours

Posted on June 24, 2026

Jesse Zhang
Co-founder & CEO
June 24, 2026
Product

Introducing Duet Autopilot: The self-improving agent for conversational AI

Posted on June 9, 2026

Bihan Jiang
Director of Product
June 9, 2026
Product

Introducing Guided Discovery: Finding the right recommendation for every customer

Posted on May 14, 2026

Sophia Song
Product Manager
May 14, 2026
Product

Introducing automatic optimization and Root Cause Analysis

Posted on April 23, 2026

Karen Islas
Staff Product Manager
April 23, 2026
Research & Technology

Introducing Decagon Labs

Posted on March 24, 2026

Max Lu
Member of Technical Staff, Research
March 24, 2026
Product

Introducing Duet: Your agent building partner

Posted on March 19, 2026

Bihan Jiang
Director of Product
March 19, 2026
Product

Introducing Proactive Agents: User Memory and Outbound Voice built for the AI Concierge

Posted on March 9, 2026

Alan Yiu
VP of Product
March 9, 2026
Company

Decagon closes employee tender at $4.5 billion valuation

Posted on March 4, 2026

Jesse Zhang
Co-founder & CEO
March 4, 2026
Company

Build the future you want

Posted on March 2, 2026

Jesse Zhang
Co-founder & CEO
March 2, 2026
Company

Decagon’s $250 million commitment to the AI concierge future

Posted on January 27, 2026

Jesse and Ashwin
January 27, 2026
Research & Technology

May I ask who’s calling? How Decagon handles the challenge of voice authentication

Posted on December 4, 2025

Ben Draffin
Member of Technical Staff, Security
December 4, 2025
Research & Technology

Engineering fast, performant AI agents through fine-tuning

Posted on November 20, 2025

Max Lu
Member of Technical Staff, Research
November 20, 2025
Product

Introducing Agent Versioning: engineering-grade governance for AI agents

Posted on November 5, 2025

Bihan Jiang
Director of Product
November 5, 2025
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eBook

Agentic AI for customer experience: Everything you need to know

Posted on June 12, 2025

Ryan Smith
Director of Marketing
June 12, 2025

Resource Hub

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Company

Decagon named a Gartner® Cool Vendor™ in 2026 Coolest Vendor Innovations in CRM report

Posted onOctober 7, 2026

October 7, 2026

Product

Introducing the Personal Agent Consent & Trust Protocol (PACT)

Posted onOctober 6, 2026

October 6, 2026

Company

Decagon is partnering with OpenAI on its new B2B marketplace

Posted onOctober 2, 2026

October 2, 2026

Product

The AI concierge for every customer [and their agent]

Posted onOctober 1, 2026

October 1, 2026

Product

Personal agents are here. Meet them on your terms.

Posted onOctober 1, 2026

October 1, 2026

Product

Introducing Voice 3 and Chord, our new speech model

Posted onOctober 1, 2026

October 1, 2026

Product

Introducing Chord: a speech model built for customer conversations

Posted onOctober 1, 2026

October 1, 2026

Product

Introducing Duet Apprentice: AI that learns like humans do

Posted onOctober 1, 2026

October 1, 2026

Product

Introducing Agent Modules: extending your agent across the entire customer journey

Posted onOctober 1, 2026

October 1, 2026

Company

Decagon partners with Databricks to bring enterprise context into every customer conversation

Posted onSeptember 30, 2026

September 30, 2026

Podcast

Launching AI agents in the Fortune 500

Posted onOctober 9, 2026

October 9, 2026

Podcast

A conversation with Julia Hartz & Ashwin Sreenivas

Posted onJuly 2, 2026

July 2, 2026

Recordings

Mercado Libre & Decagon | Fireside Chat

Posted onJune 29, 2026

June 29, 2026

Webinars

Webinar: Meet Duet Autopilot

Posted onJune 9, 2026

June 9, 2026

Clip

How GlossGenius uses Duet to scale concierge customer experiences

Posted onMay 8, 2026

May 8, 2026

Podcast

The cross-industry AI playbook: Healthcare, automative, technology, and more

Posted onApril 2, 2026

April 2, 2026

Podcast

The origin and evolution of Agent Product Management at Decagon

Posted onMarch 3, 2026

March 3, 2026

eBook

The new human agent working model

Posted onSeptember 9, 2026

September 9, 2026

eBook

Driving revenue with outbound voice AI: Our top 6 use cases

Posted onApril 17, 2026

April 17, 2026

eBook

The 10 principles of a production-grade voice AI agent

Posted onJanuary 15, 2026

January 15, 2026

eBook

Why Voice of the Customer matters more than ever

Posted onNovember 5, 2025

November 5, 2025

Reports

AI and the next generation of customer experience

Posted onAugust 26, 2025

August 26, 2025

Latest from Decagon Labs

Research & Technology

GEPA-GAN: Teaching AI to sound human

Posted onSeptember 15, 2026

Research & Technology

DuetBench-2: Measuring agent self-improvement in production

Posted onSeptember 9, 2026

Research & Technology

How we made one of our largest inference workloads 4.7× more GPU-efficient

Posted onSeptember 3, 2026

Research & Technology

Audio-native semantic speaker-change detection

Posted onSeptember 3, 2026

Research & Technology

Scaling real-time text-to-speech inference

Posted onAugust 20, 2026

Research & Technology

Teaching flow-matching text-to-speech models with RL

Posted onAugust 18, 2026

Research & Technology

How we debugged a latent PgBouncer bug across four layers of the stack

Posted onAugust 5, 2026

Research & Technology

What an air-gapped AI deployment actually requires

Posted onJuly 9, 2026

Industry

Everyone is wrong about open source AI in the enterprise

Posted onJuly 9, 2026

Research & Technology

DuetBench: An evaluation of self-improving customer service agents

Posted onJune 9, 2026

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Editor’s picks

Product

Introducing the Personal Agent Consent & Trust Protocol (PACT)

Posted onOctober 6, 2026

Product

The AI concierge for every customer [and their agent]

Posted onOctober 1, 2026

Product

Personal agents are here. Meet them on your terms.

Posted onOctober 1, 2026

Product

Introducing Voice 3 and Chord, our new speech model

Posted onOctober 1, 2026

Product

Introducing Agent Modules: extending your agent across the entire customer journey

Posted onOctober 1, 2026

Company

Decagon partners with Databricks to bring enterprise context into every customer conversation

Posted onSeptember 30, 2026

Company

Plaid and Decagon partner to create more helpful financial experiences for customers

Posted onSeptember 28, 2026

Company

Growing in Benelux

Posted onSeptember 21, 2026

Product

Introducing Generative Analytics: Turn conversation insights into a growth lever

Posted onSeptember 18, 2026

Company

Decagon expands into Brazil

Posted onSeptember 15, 2026

Podcast

Launching AI agents in the Fortune 500

Posted onOctober 9, 2026

Podcast

A conversation with Julia Hartz & Ashwin Sreenivas

Posted onJuly 2, 2026

Recordings

Mercado Libre & Decagon | Fireside Chat

Posted onJune 29, 2026

Clip

How GlossGenius uses Duet to scale concierge customer experiences

Posted onMay 8, 2026

Podcast

The cross-industry AI playbook: Healthcare, automative, technology, and more

Posted onApril 2, 2026

Clip

Decagon's 2026 Hawaii Offsite

Posted onMarch 11, 2026

Podcast

The origin and evolution of Agent Product Management at Decagon

Posted onMarch 3, 2026

Podcast

AI in regulated industries: Lessons from Chime, Robinhood, and more

Posted onJanuary 16, 2026

Podcast

Bringing back the magic of retail customer experience

Posted onAugust 6, 2025

Podcast

The product and CX partnership

Posted onJuly 31, 2025

eBook

The new human agent working model

Posted onSeptember 9, 2026

eBook

Driving revenue with outbound voice AI: Our top 6 use cases

Posted onApril 17, 2026

eBook

The 10 principles of a production-grade voice AI agent

Posted onJanuary 15, 2026

eBook

Why Voice of the Customer matters more than ever

Posted onNovember 5, 2025

Reports

AI and the next generation of customer experience

Posted onAugust 26, 2025

eBook

Agentic AI for customer experience: Everything you need to know

Posted onJune 12, 2025

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